Brandon Hire Station Oxford

New staff , good service , account customers only though

Excellent. I rented a Petrol Log Splitter for a week, did the job. Overall excellent product, communication and service. Many Thanks!

Really positive experience with the customer service.

Hired a petrol strimmer and the service was so professional and friendly especially from Colin in the office. Full demonstration given before use, excellent service by friendly staff both before and after hire. Would definitely recommend Brandon at Kidlington depot. Would recommend speaking to Colin for a good deal. EXCELLENT SERVICE.

Brilliant. Derrick and Colin could not have been more helpful or flexible and saved a situation where I needed equipment at short notice. Prices very good too. I won't bother looking anywhere else next time I need things. Thanks guys!

Super service, friendly and well organised. I got what I needed and had ordered, equipment in very good condition. Got short introduction on how to use the rattle plate, all worked well including returns. Thanks!

It’s the second time I had ordered a scaffolding tower. The first time no problems. The second time just the poorest customer service…let me explain, I ordered the scaffolding online knowing I would only need it a day I order the delivery in the am on the Friday and the pick up on the Saturday as this was an option on the website! When it was dropped off around lunchtime on the Friday I asked the guy when would it be picked up he said “if I was done with it before 3:30 on Friday then they could pick it up then otherwise Saturday morning” Ok, unlikely I’d be finished with it by 3:30 so Saturday morning it is, we come in Saturday morning early put the scaffolding out the front of the gym and it was still there late morning so I rang Brandon’s Kidlington meet with the most condescending unsympathetic tone when I asked when the scaffolding would be picked up “we only run a skeleton staff on a Saturday so it won’t be picked up till Monday” My response “We’ve moved it outside ready for you to pick up as I only ordered it for a day” The response next was unbelievable “if you had read the terms and conditions on our website you would’ve noticed that it is up to three days after your pick up time that we can pick it up, you a liable for any damage or loss if left outside before we pick it up” “So you’re not picking it up today”? “Nope” So I read through the website at the very bottom of the first page Terms and conditions and there it is hidden away like the lost treasure of Atlantis. section 6.2 THE CUSTOMER MUST GIVE THE SUPPLIER REASONABLE NOTICE WHICH SHALL INCLUDE THREE WORKING DAYS. Rolling around laughing I only ordered it for a day how am I meant to give three working days notice? It’s a farce and the customer service a joke if you can’t pick it up when the customer wants it picking up don’t let it be an option. I’ll be letting my 750 members know not to use Brandon tool hire at every available opportunity.