GAP Hire Solutions - Norwich

GAP Hire Solutions was established in 1969 by Gordon Anderson and is a family-owned and run business. The company operates almost 200 locations across the country and provides services in Jersey, Guernsey and the Isle of Man. It has ten divisions. GAP Hire Solutions won a RoSPA Gold Award for Fleet Safety for the fourth consecutive year and aims to achieve Net Zero by 2040. It provided a complete Events package for the Glasgow 2026 Commonwealth Games and supplied Clancy with a battery Kubota U27-4E for onsite evaluation.

GAP Hire Solutions and Morgan Sindall Infrastructure's ISA Plant Team spent five years embedding sustainable equipment solutions at Sellafield. Its main services include plant hire, tool hire, lifting and TIC, non-mechanical, trenching and shoring, survey and safety, welfare services, tanker services, pump services, power generation, environmental services and event services.

Helpfulness and friendly service run through the accounts left for GAP Hire Solutions in Norwich, where customers return for equipment across repeat hires. Named staff, including Andy in lifting and survey, draw particular praise, and several reviewers describe the team as approachable whether they visit for work or personal projects. Something that features in review after review is the willingness to resolve difficulties: when a hire has not gone entirely to plan, employees have gone out of their way to put matters right rather than leaving the customer to manage alone.

The equipment range covers lifting and survey gear alongside general tool and plant hire, and the testing that accompanies some items is mentioned as part of the process, one customer finding it thorough if slower than expected. Communication is described as straightforward, with queries answered promptly and advice offered on choosing the right item for the task at hand.

Reviewers repeatedly note that staff take time to explain how machinery works and that collection and return are handled without fuss. Repeat business features strongly, with customers saying they have hired from the Norwich branch on multiple occasions and intend to continue doing so because the same courteous, capable service is delivered each time. The lifting and survey side, in particular, is singled out for the practical support given on site.